Soccer Tracking FAQ: Orders, MOQ & Shipping

What is the minimum order quantity (MOQ)?

Minimum order and OEM volume are quoted per order, based on squad size and destination. Distributor programmes are discussed case by case — send us your market plan.

Can I order a sample before bulk purchase?

Yes. Sample units can be arranged so you can test the hardware, the platform and the integration before committing to a squad kit. Sample terms are quoted with the order.

What is the typical delivery time?

Lead time depends on quantity, destination and whether the order is white-label. We confirm it in the quotation rather than quoting a standard figure here.

Do you support OEM/ODM customization?

Yes. Hardware branding, packaging, dashboard theme and the integration scope can be adapted. Send your requirements and we will propose the scope.

What is the warranty and after-sales support?

Warranty terms are agreed in the quotation and contract. Firmware updates and troubleshooting support are provided through a dedicated channel.

Which certifications do your products have?

Certification documents depend on the model and the destination market. Ask us for the current list and we will send the documents that apply to your order.

Does the software require installation?

No. The Team Platform is cloud-based and works in any modern browser. Companion apps are available for iOS and Android.

How long does the battery last?

Battery capacity and runtime are stated in the technical datasheet, which we send with the quotation.

Is the device waterproof?

The TROPS-1 carries an IP66 rating: dust-tight and protected against water jets. It is designed for football conditions, not for swimming or full submersion.

Do you provide training and onboarding for our staff?

Academy Bundles include an online onboarding session plus a setup guide. For larger programs we can arrange extended remote training.

What payment methods do you accept?

We accept T/T bank transfer, and commonly support PayPal for sample orders. Payment terms for distributor programs are agreed in the partnership agreement.

Can the data be exported to our own systems?

Yes. The platform supports CSV export and an API for integration with your club management or analysis tools.

Can we export the raw IMU data?

Yes. Raw inertial data can be exported, so your analysts can run their own models rather than relying only on our metrics. Format and sampling details are in the technical datasheet.

Is there an API for our existing systems?

Yes. Sessions and player metrics can be pushed through an API into club, school or federation platforms. Scope is agreed during onboarding.

Can the platform be deployed on our own servers?

Yes. The academy platform runs in our cloud by default, and can be deployed privately where player data is not allowed to leave your infrastructure.

Is this the same hardware as the consumer game version?

The sensor is the same hardware family, but firmware and platform are separate products. Academy units ship without blockchain, token or game modules.

Do you offer white-label for distributors?

Yes. Hardware, dashboard and packaging can be branded for distributors and academy groups. Volume and firmware scope are agreed per order.